Price Quotes
Manufacturers sometimes change prices without advance notice.  Lutz Plumbing Showroom price quotes, therefore, are in effect on date of quote or invoice only.  If manufacturer has a price change before we receive payment from client, at which time an order can be placed, the newer price applies and client will be charged/credited with difference.  We reserve the right to adjust a price, if it was erroneously misquoted. 

Payment
Full payment is due at time of order.  Orders w/o payment will not be processed.  Unless a valid resale card is submitted, sales tax will be charged.  A $25 fee is charged for returned checks.  If collection becomes necessary, client is responsible to pay all related costs including attorney fees.  In case of dispute, all parties agree to binding arbitration in accordance with the pertaining rules of the American Arbitration Association.

Shipping/Handling Deliveries
All packaging, handling and delivery charges are to be paid by client.  Amounts stated on initial invoice are estimates – client may be charged difference of actual cost at later date.

Receipt of Goods
Please inspect merchandise immediately and contact us within 48 hours of receipt, if you feel that anything is wrong, missing or defective.  Do not allow installation of incorrect items.  Once installed, merchandise cannot be returned for credit. 

Shipping Damage
It is you, the recipient, who is responsible for filing a claim with the shipping company, if damage occurred during shipping.  You need to contact the shipping company immediately and file a damage claim.  If products arrived by a trucking company, merchandise needs to be inspected in trucker’s presence.  Do not sign a receipt which states that you have received merchandise in good condition, unless you have verified this.  If you accept items without checking then you have little recourse to collect on damages.  Both UPS and FedEx require notification of shipping damage within 48 hours.

Other Returns/Exchanges
The manufacturer’s return policy applies.  All returned merchandise is subject to a restocking charge; percentages vary from 25-80%, depending on manufacturer and time of return.  Some manufacturers, such as Robern, will not accept any returns.  All manufacturers have time limits for returns, usually 30 days from date of shipment.  All returned merchandise must be in original, undamaged and unmarked box with all parts present.  Client is responsible for paying return freight.  Showroom credit (no cash refund) will be given, and only after manufacturer has accepted return and credited Lutz Plumbing Inc.